WaSender

Cancellation, Return and Refund Policy

Last updated: 15 July 2026

This policy explains how to cancel your subscription to WaSender, operated by [Your registered business name], and when refunds are available. It applies to customers in Pakistan and internationally.

1. Nature of the service

WaSenderis a subscription-based digital service delivered online. There is no physical product, so nothing needs to be shipped or physically returned. "Return" in this policy means cancelling your subscription and, where eligible, receiving a refund.

2. Free trial

New accounts may start on a free trial. No payment is taken during the trial. If you do not upgrade, you are not charged — there is nothing to cancel or refund.

3. How to cancel

You can cancel at any time, in either of these ways:

4. What happens when you cancel

  • Your paid features remain available until the end of the billing period you have already paid for. After that, your account moves to the Free plan.
  • Your account, data and connected numbers are not deleted by cancelling.
  • Cancelling part-way through a period does not, by itself, create a refund for the unused days (see section 5).

5. Refund eligibility

We offer refunds in the following cases:

  • 7-day money-back on your first payment. If you are not satisfied, request a refund within 7 days of your first successful payment and we will refund it in full.
  • Duplicate or incorrect charges. If you were charged twice or charged in error, we refund the incorrect amount in full.
  • Service fault. If a technical fault on our side prevents you from using a paid feature for a significant part of your billing period and we cannot resolve it, we will refund or credit that period on a fair, pro-rata basis.

Refunds are generally not available for

  • Renewal periods after the first 7 days, once the period has begun and the service has been available to you.
  • Unused time remaining after a voluntary mid-period cancellation.
  • Accounts suspended or terminated for breach of our Terms and Conditions (for example, spam or unlawful messaging).
  • Restrictions imposed by WhatsApp on your number. WaSender is not affiliated with WhatsApp or Meta, and actions taken by WhatsApp are outside our control.
  • Failures caused by your own webhook, server or network configuration.

6. How to request a refund

Email support@example.com from the address on your account and include:

  1. Your account email.
  2. The date and amount of the payment.
  3. The order or transaction reference, if you have it.
  4. The reason for the request.

We aim to acknowledge every request within 2 business days and to make a decision within 5 business days.

7. How refunds are processed

Approved refunds are returned to the original payment method through our payment provider, Safepay. Once approved, funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge a fee to process a refund, but your bank may apply currency-conversion or transfer charges that are outside our control.

8. Currency

Payments are taken in the currency shown at checkout. Where your card is issued in a different currency, the amount you receive back may differ slightly from the amount charged because of exchange-rate movement between the two dates. That difference is set by your bank, not by us.

9. Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a chargeback. Raising a chargeback without contacting us may result in your account being suspended while the case is investigated.

10. Contact

[Your registered business name]
[Street address], [City, Postal code], Pakistan
Email: support@example.com
Phone: [+92 300 0000000]