WaSender

Terms and Conditions

Last updated: 15 July 2026

These Terms and Conditions ("Terms") govern your access to and use of WaSender (the "Service"), operated by [Your registered business name]("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

WaSender lets you connect one or more WhatsApp numbers, configure automatic replies and chatbot flows, send messages through an HTTP API, and receive incoming messages at a webhook you control. Features available to you depend on your plan.

2. Eligibility and your account

  • You must be at least 18 years old and able to enter a binding contract.
  • You must provide accurate information and keep it up to date.
  • You are responsible for safeguarding your password and your per-session API tokens. Anyone holding a token can send messages from your number.
  • You are responsible for all activity under your account.

3. Acceptable use

You agree that you will not:

  • Send unsolicited bulk messages, spam, or message anyone who has not consented to hear from you, or ignore opt-out requests.
  • Violate WhatsApp's Terms of Service, Business Messaging Policy, or any applicable law (including messaging, privacy, consumer-protection and anti-spam laws in your market and your recipients' markets).
  • Send unlawful, fraudulent, deceptive, harassing, hateful, or infringing content, or content that impersonates another person or business.
  • Attempt to breach, overload, reverse engineer, scrape or disrupt the Service or its infrastructure, or circumvent plan limits or rate limits.
  • Resell or sublicense the Service without our written permission.

We may apply rate limits (including safe-sending throttles), and we may investigate, suspend or terminate accounts we reasonably believe breach this section.

4. Important: relationship with WhatsApp

WaSender is an independent product. It is not affiliated with, endorsed by, sponsored by, or in any way officially connected to WhatsApp LLC or Meta Platforms, Inc. The Service connects to WhatsApp by linking your number in the same way a linked device does. WhatsApp may change its platform, or may restrict, limit or ban any number it considers to be in breach of its policies — including numbers used for automation or bulk messaging. You use the Service at your own risk and are solely responsible for your number and your compliance with WhatsApp's rules. We do not control WhatsApp and cannot guarantee delivery, availability, or that your number will not be restricted.

5. Plans, trials and billing

  • Plan features and limits (connected numbers, auto-reply rules, daily message allowances, webhooks) are shown on our pricing page and may be updated from time to time.
  • New accounts may receive a free trial. No payment is taken during the trial and you may stop at any time.
  • Paid plans are billed per billing cycle through our payment provider, Safepay. Prices are shown at checkout. Applicable taxes may be added.
  • Access to paid features continues until the end of the period you have paid for. If a renewal payment is not completed, your account may revert to the free plan.
  • We may change prices or plan limits with reasonable notice; changes do not affect a period you have already paid for.

6. Cancellation and refunds

You may cancel at any time. Cancellation and refund terms are set out in our Cancellation and Refund Policy, which forms part of these Terms.

7. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and may perform maintenance that temporarily limits access.

8. Suspension and termination

We may suspend or terminate your account if you breach these Terms, create risk or legal exposure for us, or fail to pay. You may stop using the Service and delete your account at any time. On termination, your right to use the Service ends immediately; sections that by their nature should survive (including liability, indemnity and governing law) will survive.

9. Intellectual property

We own the Service, its software, branding and documentation. You retain ownership of your content and configuration. You grant us a limited licence to host and process that content solely to provide the Service.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that messages will be delivered, that automations will always trigger, or that WhatsApp will remain compatible or permit your usage.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity — including any loss arising from your WhatsApp number being restricted or banned. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the three (3) months immediately before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, and some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities and reasonable legal costs arising from your use of the Service, your content or messages, or your breach of these Terms or of applicable law.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law rules. You and we submit to the exclusive jurisdiction of the courts of [City], Pakistan. If you contract with us as a consumer elsewhere, you may also benefit from mandatory protections of your local law.

14. Changes to these Terms

We may update these Terms. Material changes will be reflected by a new "Last updated" date, and continued use of the Service after the change means you accept the updated Terms.

15. Contact

[Your registered business name]
[Street address], [City, Postal code], Pakistan
Email: support@example.com
Phone: [+92 300 0000000]

See also our Privacy Policy and Ownership Statement.